If you are using Wero with the Wero app:
Make sure your Wero app is updated with the latest release and the QR code is created with a Wero app and try again. If the issue continues, reach out to Wero support via the app’s setting.
If you are using Wero with your bank app:
Make sure your banking app is updated with the latest release and the QR code is created with a Wero app and try again. If the issue continues, reach out to your bank.