If you are using Wero with the Wero app:
Make sure the Wero app is updated with the latest release and try again. If the issue continues, reach out to Wero support via the app’s setting. If you can take a screenshot or screen recording that would be great.
If you are using Wero with your bank app:
Make sure your banking app is updated with the latest release and try again. If the issue continues, reach out to your bank.