Skip to main content
Wero FAQ Help Center home page Wero FAQ
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Wero FAQ
  2. Urgency & Fraud

Urgency & Fraud

How do I keep my money safe online?

  • 10 Golden Rules for keeping your money safe

Unrecognized charges/activities

  • I suspect unauthorised Wero payment.
  • I've noticed a payment I did not make or confirm; how can I report it?
  • I can't see my payments overview.
  • I don't recognise a charge on my bank account.

Phishing

  • Free money? Yeah right
  • Be PINtelligent
  • Buying & selling online
  • Do you know the person?
  • I've received a suspicious message.
  • How do I spot a fake, fraudulent, or phishing Wero email or website?
See all 8 articles

Lost or stolen device

  • How can I block Wero?
  • What happens if I lose my smartphone, or someone steals my device? Can they then use it to make payments?
  • My phone was lost or stolen. What should I do?

Identity fraud

  • I paid payment request I don’t think I know that person.
  • I'd like to report an identity theft involving Wero.
  • I can't set up Wero because my phone number is already used.
  • My access to Wero has been hacked.

Harassment

  • How do I report a Wero contact?
Wero FAQ
Deutsch Français Nederlands