Urgency & Fraud

How do I keep my money safe online?

• 10 Golden Rules for keeping your money safe

Unrecognized charges/activities

• I suspect unauthorised Wero payment.
• I've noticed a payment I did not make or confirm; how can I report it?
• I can't see my payments overview.
• I don't recognise a charge on my bank account.

Phishing

• Free money? Yeah right
• Be PINtelligent
• Buying & selling online
• Do you know the person?
• I've received a suspicious message.
• How do I spot a fake, fraudulent, or phishing Wero email or website?

See all 8 articles

Lost or stolen device

• How can I block Wero?
• What happens if I lose my smartphone, or someone steals my device? Can they then use it to make payments?
• My phone was lost or stolen. What should I do?

Identity fraud

• I paid payment request I don’t think I know that person.
• I'd like to report an identity theft involving Wero.
• I can't set up Wero because my phone number is already used.
• My access to Wero has been hacked.

Harassment

• How do I report a Wero contact?