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wero FAQ
Urgency & Fraud
Urgency & Fraud
Unrecognized charges/activities
I suspect unauthorised Wero payment.
I've noticed a payment I did not make or confirm; how can I report it?
I can't see my payments overview.
I don't recognise a charge on my bank account.
Phishing
I've received a suspicious message.
How do I spot a fake, fraudulent, or phishing Wero email or website?
What is phishing?
I am a victim of phishing? How do I get my money back?
Lost or stolen device
How can I block Wero?
What happens if I lose my smartphone, or someone steals my device? Can they then use it to make payments?
My phone was lost or stolen. What should I do?
Identity fraud
I paid payment request I don’t think I know that person.
I'd like to report an identity theft involving Wero.
I can't set up Wero because my phone number is already used.
My access to Wero has been hacked.
Harassment
How do I report a Wero contact?