Need support with Wero in your bank app?
If you use Wero through your bank's app, your bank's customer support team has your back for any questions or snags you hit along the way.
Need support with Wero in the Wero app?
Looking for instant support in the Wero app? The Wero app can put you in touch with our client support team in the blink of an eye. Tap on “Settings” and then tap on “Need help? Chat with support”.
If you can’t access the chat, you can use the one available on the bottom right of this page. Beware, this service is limited to app onboarding issues.
If you have a payment problem while using the Wero app, please contact us with the in-app chat.
Lost or stolen device?
Do you want to block your Wero?
If you are using Wero through your banking app and would like to block it, please contact your bank directly.
If you are using the Wero app, you can request to block your app by clicking on the button on the bottom right of this page and selecting "I want to block Wero". Once blocked, you will not be able to confirm payments using the Wero app.