Wero payments
Sending & Receiving Money
Sending money
Problem with a Wero payment
Shop & Pay online with Wero
Getting Started with Online Payments
Payment Issues
I was charged the wrong amount after a Wero payment online.
I have been charged twice after a Wero payment online.
I don’t recognise a Wero payment to a merchant.
After I had an issue with a Wero payment I paid using another payment method, but my Wero payment has been debited. What can I do?
I have confirmed my online payment, but my bank account has not been charged.
Refunds & Order Help
How can I accept or decline a resolution from a merchant?
How can I request a refund for my online payment?
The order I paid for with Wero has been damaged or is not what I ordered.
The service I paid for with Wero has not been provided by the merchant.
I haven’t received my order after a Wero payment.