How can I pay in store using Wero?

You can pay in store using Wero by scanning a QR code displayed on the shop's payment device or as a sticker. Here's all you need to know.

What do I need to pay in stores with Wero? 

• You need an active Wero wallet on your phone. This can be through the Wero app or through your mobile banking app.

• A working camera on your phone.

• Your phone needs an active internet connection.

• The store must offer Wero as a payment option.

• You can scan the QR code either with the Wero wallet scanner or your phone’s native camera app. For the best experience use the Wero wallet camera. 

How do I pay in store? 

Paying from a shop's payment device

Some shops let you pay with Wero by scanning a QR code shown on their payment device; a terminal screen, pin pad, pole display or self-checkout kiosk. Instead of tapping a card, you scan the code with your phone and approve the payment in your Wero wallet.

1. Select Wero as your payment method at the checkout (on the terminal screen or with the cashier).
2. The payment terminal displays a QR code on screen.
3. Open your Wero wallet (in the Wero app or your banking app).
4. Tap Scan and scan the QR code:
   • If you are using the Wero wallet, the payment details will be displayed directly in the app for you to confirm.
   • If you are using your native camera, you'll see a URL preview, tap it to be redirected to the Wero app where you can confirm the payment.
5. Review the payment details (merchant name, amount).
6. Approve the payment using Face ID, fingerprint or PIN.
7. The payment is confirmed on both the payment terminal and your wallet and is instantly processed.

Paying with a Wero sticker QR code

Some shops display a Wero QR code on a sticker or fixed surface, for example on a payment terminal, vending machine, parking meter or charging station. Scanning it lets you pay straight from your phone.

1. Open your Wero wallet or Wero-enabled banking app and select Scan.
2. Scan the sticker QR code.
3. Review the shop name and amount.
4. Confirm using your usual authentication.

💡Helpful tips

• Hold your phone directly in front of the screen.

• Avoid reflections on glossy terminal displays.

• If the QR code disappears or expires, ask the store to generate a new one.

• If the payment takes too long, check your internet connection.

✅ Good to know

• One-time or reusable, depending on the QR code:
  • QR codes shown on a payment terminal or screen are made to be use one time. They expire immediately after approval or rejection, and the shop generates a new one for each transaction.
  • QR codes on stickers are static. They stay in place and can be scanned multiple times, by multiple people.
• No sensitive data is shared through the QR code. It contains only a secure link; never your name, IBAN, email or phone number.
• No card or IBAN is shared with the shop.

Feature availability may vary depending on your bank and your country of residence.