Refunds & Order Help
How can I accept or decline a resolution from a merchant?
Once you have reported a problem for an order or an online payment, the merchant can offer a resolution. It will appe...
How can I request a refund for my online payment?
If you would like to request a refund for an order paid with Wero, you should first contact the merchant's consumer s...
The order I paid for with Wero has been damaged or is not what I ordered.
If you encounter an issue with a payment with a merchant, you should first contact the merchant's consumer support to...
The service I paid for with Wero has not been provided by the merchant.
If you encounter an issue with a payment with an online merchant, you should first contact the merchant's consumer su...
I haven’t received my order after a Wero payment.
If you encounter an issue with a payment with a merchant, you should first contact the merchant's consumer support to...
I haven’t received the confirmation for my online order after paying with Wero. What can I do?
If you encounter an issue with an online order, you should first contact the merchant's consumer support to find a so...
The online merchant has agreed to the refund, but it has not been paid out yet.
Once the merchant has accepted your request for a refund, they will initiate the refund payout. If you have an issue ...