Problem with a Wero payment
My La Banque Postale bank account is no longer linked to Wero or is removed
This may occur when La Banque Postale's ‘Certicode Plus’ is disabled. This can happen if you have recently changed de...
Why is my payment still in process?
A payment may be 'in process' for a short time while it’s being confirmed by the banks involved. If your payment is t...
I sent money to a closed account.
If you sent the money after the account was closed, your bank should revert the transfer back to you automatically wi...
Payment messages differ between my bank statements and the app. Why is that?
Sometimes, the information on your bank account statement can be different from your app history. This depends on how...
I've sent money to the wrong person/number. What should I do?
We cannot cancel a transfer once it has been confirmed. Please check all payment details, including the recipient's n...
My payment was not received
If your payment was not received by the recipient, verify that the payment details — such as the phone number or emai...