Payment Issues
I was charged the wrong amount after a Wero payment online.
If you have an issue with a Wero payment online, you should first contact the merchant's consumer support to find a s...
I have been charged twice after a Wero payment online.
If you encounter an issue regarding an online payment with a merchant, you should first contact the merchant's consum...
I don’t recognise a Wero payment to a merchant.
If you encounter an issue with a payment with a merchant, you should first contact the merchant's consumer support to...
After I had an issue with a Wero payment I paid using another payment method, but my Wero payment has been debited. What can I do?
If you encounter an issue with an online payment to a merchant, you should first contact the merchant's consumer supp...
I have confirmed my online payment, but my bank account has not been charged.
Some merchants don’t charge your account right away. Instead, they wait until your order is shipped, delivered, ready...
Why did my online payment fail?
If you can't confirm a payment, here’s what you need to do:1- Make sure your bank account contains enough funds to ma...