Sending money
How long does a Wero payment take to be credited to the recipient's account?
Wero payments are sent and received within 10 seconds, directly to the recipient's bank account.
How do I make a payment with Wero?
First, enter the amount you would like to send using the key pad. Then tap on 'send', and you will be prompted to inp...
Why is my account restricted?
As part of our onboarding process we perform a routine screening on new accounts. This may sometimes cause your accou...
Are there any transfer limits for Wero?
Wero allows you to send 100 payments and 100 requests during a seven day period starting at the moment of the first p...
Where will I find an overview of all my payments?
You can find all your payments in the activity tab. For more information on your payments, you can check your bank st...
Why did my payment fail?
There are a few common reasons a Wero payment might not go through. Here's a quick guide to help you troubleshoot the...
Do I need internet access to use Wero?
Yes, you need internet access to pay with Wero. You will not be able to complete a payment without internet connection.
Can I send money to a non-Wero user?
No, you can only send money to people who have activated Wero. If some of your contacts don't yet have Wero, invite t...