There are a few common reasons a Wero payment might not go through. Here's a quick guide to help you troubleshoot the issue.
- Make sure you have sufficient funds in your bank account
- Most payment platforms or financial institutions set daily, weekly, or monthly limits for transactions. If you’ve hit one of these limits, your payment may be declined: see this article for further details on limits.
- Using an outdated version of the Wero app or your banking app can cause issues during payment processing. Try updating or restarting the app.
- Temporary issues such as a poor internet connection or system maintenance may cause your payment to fail. Ensure you have a stable internet connection and try again after a few minutes.
If you’ve checked all the above and the issue persists, contact customer support with:
A screenshot or message of the error (if available)
The date and amount of the attempted payment
We’ll help you get it sorted as quickly as possible.