When you switch to a new phone or tablet, the steps vary depending on how you use Wero.
Method 1 - If you use the Wero app
The bank accounts linked to your old phone are not automatically transferred to your new device, so you will need to set Wero up again.
Step 1: Remove Wero from your old device
To avoid any issues with your phone number or email address, go to: Settings tab > Remove Wero at the bottom of the screen. We recommend you do this so your Wero information is completely removed from the device.
Step 2: Set up Wero on your new device
Download the Wero app on your new phone and follow the same steps as your original setup.
For a full walkthrough, you can refer to our dedicated setup guide.
Method 2 - If you use Wero via your mobile banking app
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If you are changing your device but keeping the same phone number:
You don't need to do anything. Your Wero setup will transfer to your new device. -
If you are changing both your device and your phone number:
Make sure you contact your bank to update your details. This ensures your information will also be updated with Wero, making sure you can send and receive money as usual.