Eligibility & requirements
Who can take part in this promotion?
The promotion is open to individuals residing in Germany who hold a German bank account with a participating bank and have not yet carried out any transactions using Wero (neither a person-to-person [P2P] payment nor an online purchase).
Which banks offering Wero are taking part in the promotion?
The promotion applies to selected banks offering Wero in Germany. Participating banks include:
BBBank
BW-Bank
Deutsche Bank
ING
N26
Nickel
Norisbank
Postbank
PSD banks
Revolut
Sparda banks
Sparkassen (savings banks)
Volksbanken Raiffeisenbanken
What if I haven’t installed the banking app or the Wero app?
Customers can only use Wero in conjunction with the relevant banking app or the standalone Wero app:
Deutsche Bank, Postbank, and Norisbank customers: Use the Wero app.
All other participating banks: Wero is integrated directly within your bank’s mobile app.
Both the banking apps and the Wero app can be downloaded from the App Store or Google Play Store.
I’m a customer of a bank that doesn’t yet offer Wero. Can I still benefit from the promotion?
No. The promotion applies exclusively to customers of participating banks that currently support Wero.
I already activated Wero prior to the promotion start. Can I still take part?
Yes, you can participate even if you activated Wero beforehand. However, you must not have completed any Wero transactions with that account before the promotional period started (neither P2P nor online payments). The promotion is strictly for first-time transaction users.
I’ve already carried out transactions using Wero. Can I still take part?
No. The promotion is open exclusively to first-time Wero users. If you completed a Wero transaction prior to the start of the promotion, you are not eligible.
Activating Wero
How do I activate Wero?
Depending on your bank, you can activate Wero within your mobile banking app or the Wero app. Follow the on-screen steps to link your bank account and accept the terms and conditions. Select your bank via the Bank Selector to get started.
What happens if I encounter technical issues during activation?
Please reach out to your bank’s customer service or contact Wero Support directly within the Wero app.
How can I tell if Wero has been successfully activated?
In your banking app: Activation is complete if you navigate to Send money, select Wero, and the Send option is displayed.
In the Wero app: Activation is complete if your bank account is listed under Accounts and the Send or request money feature is available.
Eligible Transactions
How do I qualify for the cashback?
You can receive up to €15 in total cashback by completing two successful and eligible Wero transactions during the promotional period:
€5 cashback for your first eligible transaction.
€10 cashback for your second eligible transaction.
Requirement: You must not have completed any Wero transactions with the relevant account prior to the campaign start date.
What types of transactions count towards the cashback?
Both Person-to-Person (P2P) payments and Online payments with participating retailers qualify for both tiers.
Important: The second transaction must be sent to a different recipient or completed at a different online retailer than the first.
Is there a minimum payment amount required?
No. The transaction amount does not matter—every successful and eligible Wero transaction qualifies, regardless of the value.
When does my transaction count towards the cashback?
A transaction counts once it has been successfully completed and has not been cancelled, aborted, or reversed. The decisive timestamp is the value date (the date the funds are actually debited from your account), which may occasionally differ from the payment initiation date.
By when do I need to complete the transactions?
All qualifying transactions must be completed before the promotion ends on 9 November 2026 at 23:59 CET at the latest. Because the promotion operates on a capped budget and may end early, we recommend completing your transactions as early as possible.
How do I send money with Wero?
Use the Send money feature in your banking app or the Wero app. Enter the recipient’s mobile number or email address, specify the amount, and follow the prompts. Alternatively, you can scan the recipient’s Wero QR code. Learn more at wero-wallet.eu/de/geld-senden.
How do I pay online with Wero?
During checkout at an online store, choose Wero as your payment method, follow the instructions, and confirm the transaction in your banking app or the Wero app. Learn more at wero-wallet.eu/de/online-zahlen.
Which online retailers accept Wero?
Wero acceptance is growing across Europe—look out for the yellow Wero logo at checkout. Participating retailers include:
CEWE (
cewe.de)Cineplex (
cineplex.de)Decathlon (
decathlon.de)Dott
DPD (
dpd.com)Eventim (
eventim.de)Expert (
expert.de)Globus Baumarkt (
globus-baumarkt.de)Lidl (
lidl.de)Music Store (
musicstore.de)Teufel (
teufel.de)...and many more.
Timeframe & deadlines
What are the exact dates of the promotion?
Start: 15 September 2026 at 00:00 CEST (GMT+2)
End: 9 November 2026 at 23:59 CET (GMT+1), or earlier if the campaign budget is exhausted.
Both qualifying transactions must be fully settled within this timeframe.
How can I check if the promotion is still active?
You can view the live status of the promotion at wero-wallet.eu/de/aktion-2026.
Cashback details & payout
When will I receive the cashback?
Once eligible, the payout is triggered automatically to the bank account linked to your Wero profile:
€5 immediately following your first eligible transaction.
€10 immediately following your second eligible transaction.
Payouts are generally instant via SEPA Instant Transfer, but in individual cases may take up to 72 hours. The payment will appear on your bank statement with the reference:Wero Cashback-Aktion 2026
How is the cashback credited?
The funds are transferred directly to the current (checking) account linked to your Wero activation.
Where does the cashback go if I have multiple bank accounts?
The cashback is always credited to the specific bank account used during your Wero registration and activation.
Does the promotion apply to joint accounts?
For joint accounts, the cashback is paid out only once (up to a maximum of €15 total per account), regardless of how many account holders use Wero on that account.
I haven’t received my cashback. What should I check?
Please review the following checklist:
First-time status: Did you make any Wero transactions prior to 15 September 2026?
Qualifying transactions: Have you completed 1 or 2 eligible transactions within the promotional window?
Settlement: Was the transaction completed and debited on your account statement (not cancelled or reversed)?
Different recipients: Was your second transaction sent to a different payee or merchant than the first?
Processing window: Have 72 hours passed since completing the transaction?
Account statement: Have you searched your transactions for the reference
Wero Cashback-Aktion 2026?
If you have verified all points and still haven't received the credit, please contact your bank’s customer service or Wero Support in the Wero app.
Budget & participation limits
Is there a limit on participants or cashback payouts?
Yes. The campaign is subject to a total budget limit. Payouts will end immediately once the allocated budget is exhausted, even if this occurs before 9 November 2026.
How are cashback slots allocated?
Cashback is awarded strictly on a first-come, first-served basis based on the exact timestamp when all eligibility requirements are completed. There is no quota or preference by bank or customer group.
Will I receive a confirmation notification for the payout?
You will not receive a dedicated campaign notification unless you have enabled push notifications for incoming account credits in your banking or Wero app. Check your bank statement for incoming credits referencing Wero Cashback-Aktion 2026.
Data protection & terms
What data is processed during this promotion?
EPI Company SE processes only the data strictly required to execute and verify the promotion. For full details, refer to the promotional terms and conditions and the respective privacy policies of Wero and your bank.
Where can I read the full Terms and Conditions?
The complete terms and conditions are available at wero-wallet.eu/de/aktion-2026.
Are there any ongoing obligations after receiving the cashback?
No. There are no ongoing commitments tied to the cashback reward. Standard Wero Terms & Conditions and your bank's account terms apply.
Who can I contact for help or questions?
For assistance, please contact your bank’s customer service or reach out to Wero Support directly inside the Wero app.