Need help with Wero or a specific payment? Here's how to find the right support for your situation.
Start with our FAQs
Before contacting us, always check the FAQs. Our Frequently Asked Questions section covers the most common topics and is designed to help you become a Wero expert. Here are some examples of the information you can find:
📱What is Wero and how to use it
📲 How to set up and activate Wero
💸 How to send, receive and request payments
🛒 How to pay at merchants, both online and off
🔐 Questions about security and authentication
🔁 Managing subscriptions and other features
❌ What to do if a payment fails
Still need help?
If you couldn't find what you were looking for in our FAQs, here's who to contact:
If you use the Wero app
If you access Wero with the Wero app, open the Help or Support section within the app for support including, but not limited to:
- Reporting a technical issue
- Guidance on how to use Wero features
- Payment related issues
You can contact us by phone at +32 2 888 86 00. Please note that this phone line is available to you only if all of the following conditions apply:
- You are a resident of France.
- You are a Wero app user.
- Your enquiry concerns pre-contractual information or consent removal.
If you use Wero through your mobile banking app
For most issues, your bank is your first point of contact. Your bank can help you with:
🏦 Account-related questions (balances, limits, blocked accounts)
💳 Issues with linked payment instruments
🔐 Authentication or login problems
💸 Failed or delayed payments
📲 Setting up or activating Wero in your mobile banking app
You can contact your bank through its usual support channels, such as the mobile banking app, phone, email, or through visiting your branch.
Before contacting support
To help resolve your issue faster, please have the following information ready:
📱 The device you use for Wero
🧾 Transaction details (date, amount, recipient)
📸 Screenshots of any error messages
⚠️ Do you have an urgent issue?
If you use Wero through the Wero app, contact us via the in-app chat. Select Urgent, then choose the option that best describes your situation.
If you use Wero through your mobile banking app, please contact your bank directly.
If you have Lost your device, you can request support here.