About Wero
What is Wero?
Wero is a payment solution designed in Europe for Europe. It is designed to make your financial life simpler, safer, ...
What is Wero and how does it work?
Wero makes it simple to send and receive money to and from friends and family, direct from account to account, in les...
Who can use Wero?
Anyone who has a qualifying bank account with a member bank can use Wero. Check if your bank supports Wero by using t...
Are there any fees involved with using Wero?
Wero does not impose any transaction fees on Wero payments, but it is possible your bank may charge you for some paym...
Why use Wero?
Wero allows you to send money to anyone with their own active Wero account, using just their phone number or email. Y...
What type of notifications does the app send me?
Wero would like to send you notifications when somebody sends you money and when your payment request is declined. Th...
Can the same QR code be scanned by multiple Wero users?
Yes, your QR code can be scanned by multiple Wero users. The QR code becomes invalid when you remove it from your scr...
Which countries and currencies does Wero support?
Wero currently only supports euro payments. Most banks in Germany, France and Belgium support Wero, with more banks a...
Does Wero create a new bank account for me?
No — Wero does not create a new bank account or issue an IBAN. Wero is a payment platform that lets you send and rece...
Where can I find Wero's consumer agreements and policies?
You can find our terms and conditions by opening the app's 'Settings' tab and clicking on 'terms & conditions'.
How can I get help from Wero?
If you are using Wero in the Wero app you can contact the Wero Support via the app settings: Open the app > tap Setti...