Report Fraud
I was contacted by someone claiming to be from Wero. Is this real or a scam?
Wero support is available only through our in-app chat or FAQ chatbot. We will never contact you outside these chats,...
How do I report suspicious activity on my account?
If you don’t recognise a Wero payment or suspect suspicious activity on your account, please notify your bank immedia...
I've received a suspicious message which says it is from Wero.
Please note that Wero support is only available via chat. We will never call you or ask you to provide your bank deta...
I don't recognise a charge on my bank account.
If you don’t recognise a charge on your bank account, please reach out to your bank.
I'd like to report an identity theft involving Wero.
If you want to report an identity theft issue involving Wero, please contact your bank immediately.
I can't set up Wero because my phone number has already been used.
You cannot add the same phone number to more than one bank account at a time in Wero. If you want to add a number to ...
My access to Wero has been hacked.
If you are using the Wero in the Wero app, you may use the chat function on the FAQ website by clicking on the chat i...